What is an EFAP?

Everybody faces difficult or stressful events in their lives. Most of the time, we handle these personal issues fairly well. Other times, life events can become challenging enough to interfere with our effectiveness and happiness both at home and at work.

Your EFAP is a confidential, professional counselling and wellness service that is there to provide support for those times when a little extra help is needed. The program provides access to masters’ level counsellors, a full suite of lifestyle and specialty services, plus an online health library.

The program is available to permanent and probationary employees (and their eligible dependents) of the Thames Valley District School Board. The Board has selected Homewood Human Solutions™as your EFAP provider.

What services does the EFAP offer?

Together, you and your dependents can receive short-term counselling from a professional counsellor either in person, over the phone or through our internet site http://www.homeweb.ca. You are also able to receive a full suite of Homewood Health Life Smart Coaching Services.

The EFAP offers counselling, coaching, information, and support for all types of issues relating to mental health, health management, and achieving greater personal and workplace well-being.

What kinds of counselling services are offered?

Counselling services are confidential and professional. Assessments, guidance (and referrals when required) are offered that may help with many personal challenges including, but not limited to:

Relationship concerns: communication/separation/divorce

Family issues: parenting support/communication/aging parents

Workplace concerns: conflict/stress/change/ balance/career

Financial and legal difficulties

Alcohol and drug dependency

Gambling and other addictions

Depression and anxiety

Bereavement and grief

Anger management

Sexual harassment and abuse

Child/eldercare resources

Life transitions: retirement/menopause/divorce

How does the counselling program work?

When you need to speak with someone, simply call the Homewood Health™hotline number listed below. Homewood Health™staff will ask you for some basic information (to establish your eligibility for this benefit) and will help set up an initial face-to-face counselling appointment at a time and office location that is convenient for you. If you prefer, telephonic or e-counselling (online) can also be arranged. In all cases, an experienced counsellor will help assess your concerns and aid you in developing practical solutions. All Homewood Health™ counsellors have a minimum of a master’s level degree, and extensive experience in helping individuals with their personal challenges. If longer term counselling or specialized services are required, such as hospital treatment, your counsellor will arrange an appropriate referral and follow up with you.

What are Life Smart Coaching Services?

Whether one needs to find a nursing home for an aging parent on the other side of the country, obtain help getting finances under control, receive advice on how to raise a gifted child, or help stop bullying at school, Homewood Health™ can help!

Clients utilizing Life Smart are provided with an overview of the service at intake by the counsellor initiating support with the specialist. Clients have access to the specialist within 24 hours, and depending on client availability, specialists can provide an assessment of the client’s needs upon first contact. Assessment outcomes, including additional support and resources, are customized for each client.

For the most part, these services are delivered by phone or online and often include a personalized package of information and useful tools, such as software programs that have been selected with the client’s best interests in mind.

Life Smart Coaching Services include:

Life Balance Solutions

Childcare/Parenting Services

New Parent Outreach Services

Elder and Family Care Services

Legal Advisory Services

?     Financial Consultation

?     Relationship Solutions

?     Grief and Loss

Career Smart Counselling Services

Career Development Services

Pre-retirement Planning Services

Conflict Counselling and Resolution

Shift-worker Support

Health Smart Coaching Services

Nutritional Counselling

Smoking Cessation Program

Jumpstart your wellness

What is available online?

In addition to core EFAP services, you have access to a comprehensive online health library by simply registering for the EFAP Member Services Area at http://www.homeweb.ca. The EFAP library offers an extensive collection of educational resources organized into a Health Library – rich content, relevant topics, and easy navigation. It’s a comprehensive and reliable source of educational tools exploring issues which are subject categorized into topics such as: addictions; aging, caregiving independent living; financial health; healthy living and self-improvement; mental and emotional health; relationship and social connections; and e-courses.

What does the EFAP cost?

The initial session for all services is available at no cost to you. After the initial session, the employee or family member will be billed directly for the services they have been provided, on the basis of $20.00 for professional staff and $10.00 for administrative staff for each of the following sessions.

Is the EFAP confidential?

Confidentiality is the cornerstone of the EFAP. The program allows all EFAP clients to discuss any life-issue in complete confidence, whether speaking with a masters’ level counsellor or another professional for one of the Plan Smart specialty services (e.g. Lawyer or Registered Dietician).

Homewood Health™ standards of confidentiality are the same as those used by medical doctors in Canada. You and your family may rest assured that all conversations and dealings with the EFAP will remain strictly confidential within the limits of the law*.

*Homewood Health is required by law to disclose what would otherwise be confidential information when there is a risk of serious injury to oneself or others, there is suspicion of child abuse as defined by provincial legislation, or when served with a properly executed court order (i.e. subpoena).

How do I contact the EFAP?

Whether in concern or in crisis, you and your family members are encouraged to take the first step, and access support through your Employee and Family Assistance Program. To speak to someone in confidence, for crisis services (24 hours a day) or to book an appointment, call one of the Homewood Health™ numbers below:

English: 1.800.663.1142

Numéro sans frais – en français : 1.866.398.9505

TTY: 1.888.384.1152

http://www.homeweb.ca

In times of crisis and emotional distress, Homewood Health™ staff are prepared to take your call 24 hours a day, seven days a week. Help is always available.

Take good care of yourself and your family

Please view:

EFAP brochure

EFAP fact sheet